When you order from Cathottees you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.
ORDER PROCESSING TIME
We process orders between Monday and Saturday. Orders will be processed within 1 to 2 business days of ordering and then shipped. Please note that we are off on the weekend which may cause the delay. In situations where products are in high demand, processing time can take longer than 3 working days.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
SHIPPING METHOD
Packages shipped from our store: 2604 S 67th St, Philadelphia, PA 19142, US via our partnership with FedEx, DHL, USPS, and UPS.
TIME FOR THE BUYER TO RECEIVE THEIR ORDER
The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:
– On average, orders will be processed within 1 to 2 business days of ordering and then shipped
These are our estimates shipping time (This doesn’t include our 1-2 days processing time):
United States 5-7 business days
Worldwide: 10-21 business days
SHIPPING COST:
The shipping fee varies depending on the shipping destination. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
We use Flat rate for Shipping Fee:
For Continental US: Standard Shipping: $5.99 for all items and $1.99 for additional item
Rest of World: Standard Shipping: $7.99 for all items and $1.99 for additional item
TRACKING INFORMATION
You will receive an email once your order ships that contains your package’s tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the tracking information is not updated before 5 days you place the order, please contact us at our customer support email for quick assistance.
NOTE
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
CHANGE IN SHIPPING ADDRESS:
You have up to 24 hours to update your delivery address. Please email us at [email protected] if you need the address to be changed
SHIPPING RESTRICTION
It is the responsibility of the buyer to make sure that she or he fills the correct shipping address in (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 24 hours of placing your order, please contact us via email address [email protected] so that we can assist you to change it to the right form. Otherwise, we will send you the carrier’s phone number so that you can contact them and correct your address.
To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows the “delivered to original sender” it does not mean the package was returned back to our warehouse address but our shipping agency storage. Therefore, please be informed that we are unable to refund the order if:
– The package failed to be delivered after several attempts by the shipper.
– You refuse the package.
– The package was failed to be delivered because of any problem relating to the shipping address you provided.
– You state that you have not received the package but the tracking update shows that the package was successfully delivered or showing the “delivered” status.
For lost or missing packages that are agreed to be replaced by us, we will only provide you with the information of the shipping carrier and tracking number associated with your order so that you can track your package.
Can the order be delivered to multiple addresses?
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
TAXES & DUTIES
Import duties, taxes, local taxes and charges are not included in the item price and shipping cost. Cathottees is not responsible for reporting or paying taxes. These charges vary from one country to another and are the buyer’s responsibility.
All orders are made on Cathottees are DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Cathottees. Instead, the shipping carrier will invoice you upon delivery of your merchandise depends on the sales tax laws of the location to which you are shipping.
Please check with your country’s customs office to determine what these additional costs will be.